![]() ![]() Listens Actively and Shows Empathy: You will actively listen to understand relevant customer information to find the best way to solve their problem quickly and thoroughly.ĭe-Escalates Customer Concerns: Most customers contact us because they’ve had a problem and need your help. Topics can range from returns, replacements, delivery, product availability, order status, and more. and work to build a relationship with customers who contact us by inbound phone call, chats, and emails. Meets Our High Performance Bar: You’ll work to exceed customer satisfaction, excel in meeting customer service efficiency metrics, and other responsibilities as assigned.Įngages Customers: You’ll need a passion for people. Handles a High Volume of Contacts: Must be able to answer calls and respond to a high volume of emails each day during your shift. This is not a job where you can be multitasking with another job or personal responsibilities. This job is remote, but we require you to be present and available during your entire shift. For unexpected events or issues, we require our associates to be proactive in their communication and planning whenever possible. This helps ensure we're ready and available to help our customers when they need us most. This position is on the east coast and hours are 11-5 eastern standard time - Monday, Wednesday and Thursday with room to be full time seasonally and during busy times.ĭemonstrates Reliability: Attendance and commitment to being present for your full shift each day is crucial. EAST COAST ONLY AS YOU WILL BE ANSWERING CALLS,EMAILS AND CHAT DURING EAST COAST HOURS. MUST BE AVAILABLE MONDAY, WEDNESDAY AND THURSDAY FROM 11-5 AT A DESK WITH A COMPUTER AND HIGH SPEED INTERNET CONNECTION. ![]()
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